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Privacy Policy

Privacy Policy

Last updated: June 2026

RDO Architectural Design Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, instruct us to provide services, or otherwise communicate with us.

1. Who we are

RDO Architectural Design Ltd is a UK-based architectural design and technical consultancy providing residential architecture, planning, Building Regulations and technical design services.

For the purposes of data protection law, RDO Architectural Design Ltd is the data controller for the personal information we collect and process.

Item Details
Business name
RDO Architectural Design Ltd
Registered in
England and Wales
Company number
16348487
Registered office
57 Park Drive, Baldock, SG7 6EX
Email
info@rdoarchitecturaldesign.co.uk
Telephone
01462 374118

2. Personal information we collect

We may collect and process the following types of personal information:

  • Your name.
  • Email address.
  • Telephone number.
  • Property address or project address.
  • Correspondence sent by email, telephone, website form, WhatsApp or other communication methods.
  • Information about your proposed project, including drawings, photographs, surveys, property details and project requirements.
  • Quotation, appointment and invoicing information.
  • Information needed to manage client, supplier and consultant relationships.
  • Website usage information, where cookies or analytics tools are used.

We do not intentionally collect special category personal data through our website. Please do not send sensitive personal information through our contact form unless it is necessary for your enquiry.

3. How we collect your information

We may collect personal information when you:

  • Complete an enquiry or contact form.
  • Email, call, message or write to us.
  • Request a quotation.
  • Instruct us to provide services.
  • Provide project documents, photographs or property information.
  • Interact with our website.
  • Are referred to us by a client, consultant, contractor or other third party.

4. How we use your personal information

We use personal information only where we have a lawful basis to do so. The main purposes and lawful bases are set out below.

Purpose Lawful basis
To respond to enquiries and provide quotations.
Contract or steps before entering into a contract.
To provide architectural design, planning, Building Regulations and technical consultancy services.
Contract
To communicate with you about your project.
Contract or legitimate interests.
To coordinate with consultants, local authorities, building control bodies, contractors or other relevant third parties.
Contract, legitimate interests or legal obligation.
To manage appointments, records, invoicing and accounting.
Contract and legal obligation.
To maintain professional, insurance and business records.
Legitimate interests and legal obligation.
To improve our website and understand how it is used.
Consent where non-essential cookies are used, or legitimate interests where appropriate.
To comply with legal, regulatory, professional or insurance obligations.
Legal obligation or legitimate interests.

5. Who we share information with

Where necessary and appropriate, we may share relevant personal information with:

  • Structural engineers.
  • Building control bodies.
  • Local planning authorities.
  • Planning consultants and other professional consultants.
  • Contractors or suppliers involved in your project, where authorised or necessary.
  • Accountants, bookkeepers or tax advisers.
  • Professional advisers, insurers or legal advisers.
  • IT, website, email, cloud storage and business software providers.
  • Regulators, public authorities or other organisations where required by law.

We only share personal information where it is necessary for the relevant purpose.

6. Systems and service providers

We may use secure third-party systems to support our business operations, including email, cloud storage, project administration, quotations, appointments, customer relationship management, accounting, website hosting and website forms.

These systems may include Microsoft 365, SharePoint, OneDrive, QuickBooks, PandaDoc, HubSpot and WordPress-related website services, depending on the systems in use at the relevant time.

7. International transfers

Some of the systems and service providers we use may process or store data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. How long we keep personal information

We only keep personal information for as long as necessary.

General enquiry information may be kept for a reasonable period so that we can manage enquiries and follow up appropriately. Client project records may be retained for longer where required for professional, legal, contractual, accounting, insurance or regulatory reasons.

When information is no longer required, we will securely delete, destroy or anonymise it.

9. How we protect your information

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

These measures may include secure business systems, access controls, password protection, multi-factor authentication, cloud storage controls, device security, software updates, antivirus protection and appropriate internal procedures.

10. Direct marketing

We do not sell personal information to third parties.

We will only send marketing communications where we are permitted to do so under applicable law. Where consent is required, we will ask for consent separately and you can withdraw that consent at any time.

11. Your rights

Under data protection law, you may have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your personal information in certain circumstances.
  • Ask us to restrict how we use your information.
  • Object to certain types of processing.
  • Request transfer of your information in certain circumstances.
  • Withdraw consent where we rely on consent.

To exercise your rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.